Terms and Conditions
K1 IRON FIGHT strives to provide its clients with the highest level of service possible.
By using our services you agree to our terms and conditions.
- Payment of your ironing/laundry is required, upon return, by cash or bank transfer.
- All clothing will be returned on wire hangers, unless we are not able to do so. Items that are too small or bedding, etc. will be flat packed.
- Minimum collection weight of 2kg.
- Unless otherwise agreed, all ironing and laundry will be carried out following the instructions on the label if it is legible.
- We advise all customers to inspect their returned ironing/laundry upon return. If there are any items that do not meet your standards then please call so that we can collect the items and have them re-ironed/laundered for you.
- Any damaged items collected will be returned without work carried out to avoid any discrepancies.
- Any complaints must be reported within 24 hours of return.
- All items will be laundered/ironed with the upmost of care. We cannot assume responsibility for inherent weaknesses or defects in materials that are not apparent prior to cleaning. We are not responsible for sun fading, colour loss, wear and tear and shrinkage or stretch. We will endeavour to identify problem garments in advance and communicate this to you.
- Instances of damage occurring during laundry/ironing service are unlikely, but might occur in rare circumstances. If you feel your items have been damaged, please contact us within 24 hours of receiving your items. We’ll resolve these cases on a personal level.
- We reserve the right not to iron/launder certain items, such as damaged, dirty or shiny items.
- We reserve the right to make an additional delivery/collection charge of £1.00 per mile, if bookings are not kept.
- We aim to remove all stains but in some cases this is not possible. We treat problematic stains with great caution but sometimes to achieve results we need to use harsher techniques and chemicals. We may not be able to guarantee the results.
- The company’s full price list is available per item on our website, for any item not listed please contact us. Prices correct from January 2016 and are subject to change/review yearly.